PET Technologist Aide

I'd like to give a big shoutout to Keilani Jackman for her outstanding professionalism and patience in handling a very challenging situation with an upset patient on Friday, 8/29. The PET patient and his family member were very upset about the exam cancellation and became very angry. Keilani remained calm, empathetic, and solution-focused throughout the interaction, turning a potentially negative experience into one that reflected true care and respect.  Her ability to de-escalate the situation and provide excellent customer care is a great example of the compassion and dedication we strive for every day. Thank you for going above and beyond!