Employee of the Month

MT Shore

MRI Technologist

Recently MT had an extremely difficult patient for a double study at the end of a long shift. This patient was in severe pain, arrived two hours early for his test and was agitated that he had to wait and refused to change. He needed multiple breaks and intervention during the exam. MT offered countless solutions for the patient but nothing resolved his pain and agony and he refused to reschedule with medication. The patient was unkind towards MT despite her empathy and compassion. Witnessing the encounter I was in awe of MT and the patience she had with this patient. She remained professional and kind at all times despite the nasty words and orders he shouted at her. She was able to get his exam completed without a magic wand and stayed late to do so. MT sets a high standard of patient care each and every day that makes those who work beside her follow suit.

Latest News

HPI SYSTEM ENHANCEMENTS & NEW ID CARDS: 

HPI has scheduled system enhancements for March 24. As part of these updates, Shields members will receive new ID cards featuring a new 5-digit group number.

  • - March 24: New ID cards will be available on the portal. Read the instructions on how to download your new ID card  HERE.
  • - Digital ID card available: Begin using the new ID number when providing information to healthcare providers on March 24. You can discard your old card at this time.
  • - March 14: A new physical ID Card will be mailed to you.

 Members will continue to access their claims portal from a link on their HPI My Plan page. To learn more about navigating the My Plan portal, watch the tour HERE for details on accessing information in MESA.

 

 

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